FAQs

Shipping

Return Policy

Contact

How do I place an order?

To order, simply add your chosen products to your cart and click the "check out" button. 

Do you customize tunes for music boxes and sound cubes?

For wooden music boxes, we customize tunes for 200pcs and up.

For sound cubes, we customize tunes for 10pcs and up.

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For bulk orders, please contact us via Viber - 0945 496 3303.

What mode of payments are available?

We accept bank transfers (online and over the counter), Gcash to bank transfer, Palawan Express, LBC, Cebuana, Western Union, and Paypal (Visa and Mastercard accepted).

Do you accept Cash on Delivery?

Currently, we do not accept COD through our website

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Selected products are available in Lazada and cash on delivery service is applicable. Visit our Lazada store here - shorturl.at/zU345

 

Do you have a physical store?

Currently, you can view our wooden music boxes at the following stores:

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  • The Craft Central, 5F Mega Fashion Hall, Megamall

  • The Craft Central, 3F Greenbelt 5

  • The Craft Central, 2F Vertis North

  • Frankie and Friends, SM Aura.

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*Only music boxes are available in stores. The rest of our products are only available online.

What are your shipping rates?

Shipping fee is 150-160php for items below 1kg and 250-350php for items 2kg and above. Shipping fee will automatically be calculated upon checkout.

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Parcels within Metro Manila areas will be delivered via our personal rider. Provincial areas will be shipped via JRS/LBC.

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Do you ship internationally?

Yes, we ship internationally through DHL. Please note that duties and taxes upon arrival to the destination country will vary based on the location and will not be shouldered by Ben & Bart. Kindly check shipping procedures from your local customs office. Below are international shipping rates: 

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Zone A ( China, HongKong, Singapore, Taiwan) - 2250php 

Zone B ( Indonesia, Japan, Malaysia, South Korea, Thailand) - 2500php 

Zone C ( Australia, New Zealand, India) - 3600php

Zone D ( Canada, Mexico) - 3850php 

Zone E ( United Kingdom, Germany, France) - 4900php 

Zone H ( United Arab Emirates,  Saudi Arabia, Kuwait ) - 5900php 

United States - 3900php

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* Shipping time will vary depending on the location. Please contact DHL for  further information. 

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How long would it take for my order to arrive?

Metro Manila: 1 day

Provincial: 2-4 days

International: 6-7 days

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Shipping schedule cannot be guaranteed. Any delays caused by weather conditions, courier's internal issues, or other fortuitous events are beyond the control of Ben & Bart.

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Shipping time mentioned is exclusive of processing time (see processing time for each product under product details.)

What if I don't receive my order within  the supposed delivery date?

On some occasions where the courier fails to ship your order on the specified delivery date, kindly contact us or JRS customer support. We have no control over any delays caused by JRS. Rest assured, we will coordinate with our courier and update you as often as we can. All products are strictly non-refundable.

 

What is your return and exchange policy?

To maintain the quality of our products, we do not allow returns or exchange. However, if you received a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur.​ Please be advised that Ben & Bart will not be held liable for any damages on product packaging/gift wrapping/paper bag.

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All products are strictly non-refundable.

 
 

How can I contact you?

You can reach us through our Facebook and Instagram account! For urgent inquiries, you may also send us a message through our Viber number 0995 887 1331.

 

Please be advised that we do not entertain calls and text messages.